FAQ’s

Frequently Asked Questions (FAQ)

Q: What is an .IKD file?

A: An .IKD (Intelligent Key Data) file refers to the file extension appended to your data once you enable Keyavi protection. An .IKD file is self-protecting, intelligent, and self-aware.

Q: Why can’t I get the WebApp to operate?

A: If the WebApp is not operating it could be a cookie conflict or a location setting. How to Enable Location Permissions

Chrome: Click the upper right 3 dots (Ellipsis) > Click Privacy and Security > Click Site Settings > Click Location > Click arrow for site > Choose ‘Allow’ for Location > Refresh the site

Safari: Click the Safari Menu > Click Preferences > Click Websites > Click Location > Choose ‘Allow’ for site > Refresh the site

Firefox: Click on upper right 3 lines (hamburger menu) > Click Privacy and Security > Click Location > Choose ‘Allow’ for site > Refresh the site

Q: Why am I seeing errors when trying to Protect or Open a file?

“The file could not be protected because the browser is blocking the site from accessing your location. Please grant access to your location and then try again”

“The protected file could not be opened because the browser is blocking the site from accessing your location. Please grant access to your location to open this file”

A: Enable Location Permissions to prevent errors.

Chrome: Click the upper right Ellipsis > Privacy and Security > Site Settings > Location > Click arrow for site > choose ‘Allow’ for LocationSafari: Click the Safari Menu > Preferences > Websites > Location > choose ‘Allow’ for site

Firefox: Click on upper right hamburger menu > Privacy and Security > Location > Choose ‘Allow’ for site

Q: Can I share self-protecting data with someone who is not a Keyavi-licensed user?

A: Yes, non-licensed recipients of an “.IKD” (Intelligent Keyavi Data) file can use the read-only web viewer to access the information being shared.

Q: Does Keyavi store or transmit my data?

A: Keyavi never accesses, stores, indexes, or intercepts your data. Our hands-off approach is fundamental to the mission of our company. Our technology works on your device, allowing your data to stay on your end, or wherever you choose to send and store it, while staying protected and only accessible by you and those you authorize.

Q: What does “platform- and transport-agnostic” mean?

A: Keyavi’s encryption and policy-based protection is infused directly into the data itself. This protection is enabled across any and all platforms, methods of transit, operating systems and device types. For example, this means that data stored on any flash drive, uploaded to any cloud service, or emailed through any provider can be protected by Keyavi.

Q: What does Read Only, Edit, and Full Access mean?

A: Keyavi protects files with three options for authorized usage, including “Full Access,” “Edit,” and “Read Only” modes.
1. Read Only allows recipients to open the file in a protected read-only viewer.
2. Edit allows recipients to open the file in a protected viewer with editing capabilities.
3. Full Access allows recipients to open the file in its native application.

Q: Why can’t I edit a file that I received?

A: If you’re unable to modify a file, this means the data owner sent you a “Read Only” file.